Refund Policy
Last updated: February 21, 2025
This Refund Policy outlines the terms and conditions under which Fezitee ("we," "us," or "our") processes refund requests for services purchased through fezitee.com. By completing a purchase on our platform, you confirm that you have read, understood, and agreed to the terms described in this policy.
1. Scope of This Policy
This policy applies to all digital products, online masterclasses, subscription plans, and related services offered by Fezitee. It governs all transactions processed through our platform regardless of the payment method used.
2. General Refund Eligibility
Refund requests are evaluated on a case-by-case basis. To be considered for a refund, the following general conditions must be met:
- The request is submitted within the eligible refund window specified for the purchased product or plan.
- The request is accompanied by a clear explanation of the reason for the refund.
- The account associated with the purchase is in good standing and has not violated our Terms of Service.
- The request is submitted through our official contact channel at contact@fezitee.com.
3. Refund Windows
3.1 Masterclasses and One-Time Purchases
For individually purchased masterclasses or one-time digital content purchases, refund requests must be submitted within 14 days of the original purchase date. Refunds will not be issued if a substantial portion of the course content has been accessed or completed prior to the request.
3.2 Subscription Plans
For recurring subscription plans, the following conditions apply:
- Refund requests for the current billing cycle must be submitted within 7 days of the billing date.
- Partial refunds for unused portions of a subscription period are not provided unless required by applicable law.
- Cancelling a subscription stops future charges but does not automatically trigger a refund for the current period.
3.3 Promotional and Discounted Purchases
Purchases made using promotional codes, special discounts, or during sale events may be subject to modified or restricted refund eligibility. Any such limitations will be communicated at the time of purchase.
4. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Purchases where the full course or content has been accessed or downloaded in its entirety.
- Subscription fees for periods that have already elapsed beyond the 7-day window.
- Purchases of gift cards, vouchers, or transferable access codes once redeemed.
- Add-on services or supplementary materials purchased separately from a core course.
- Accounts suspended or terminated due to violations of our Terms of Service.
5. How to Request a Refund
To submit a refund request, please contact our support team using the details below. Include your full name, the email address associated with your account, the name of the product or service purchased, the date of purchase, and a clear description of your reason for requesting a refund.
Email: contact@fezitee.com
Phone: +353 64 664 1307
Postal address: 5-9 College Rd, Lifford, Ennis, Co. Clare, V95 XCD7, Ireland
We aim to acknowledge all refund requests within 2 business days of receipt.
6. Review and Processing
6.1 Review Period
Once a refund request is received, our team will review the request and respond with a decision within 5 to 10 business days. We may request additional information to complete our review. Failure to provide requested information within a reasonable timeframe may result in the request being closed.
6.2 Approved Refunds
If a refund is approved, the amount will be returned to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider but typically take between 5 and 14 business days to appear in your account.
6.3 Declined Refunds
If a refund request does not meet the eligibility criteria outlined in this policy, we will notify you of the decision and the reason for the decline. You may respond with additional context if you believe the decision warrants further review.
7. Chargebacks and Disputes
We encourage all customers to contact us directly before initiating a chargeback or payment dispute with their bank or card provider. Filing a chargeback without first attempting resolution through our support team may result in the suspension of your account pending investigation. We will cooperate fully with any payment processor or financial institution during a dispute review.
8. Technical Issues
If you experience a technical problem that prevents you from accessing content you have purchased, please contact us before submitting a refund request. In many cases, technical issues can be resolved promptly. Refunds based on technical grounds will only be considered if the issue cannot be resolved within a reasonable timeframe and is attributable to our platform.
9. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon publication on this page. The date at the top of this document reflects when the policy was last revised. Continued use of our platform following any update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.
10. Contact Us
If you have questions about this Refund Policy or need assistance with a purchase, please reach out to us:
Fezitee
5-9 College Rd, Lifford, Ennis, Co. Clare, V95 XCD7, Ireland
Email: contact@fezitee.com
Phone: +353 64 664 1307
Website: fezitee.com