Privacy Policy
Last updated: March 20, 2026
This Privacy Policy describes how Fezitee ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at fezitee.com and any related services, features, or content we offer (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our Service. This may include:
- Full name and contact details such as email address and phone number
- Account credentials including username and password
- Billing and payment information required to process transactions
- Profile information such as preferences, learning history, and account settings
- Communications you send to us, including support requests and feedback
- Any other information you choose to submit through forms, surveys, or interactive features
1.2 Information Collected Automatically
When you access the Service, certain information is collected automatically through technical means, including:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device identifiers and hardware characteristics
- Pages visited, time spent on each page, and navigation paths
- Referring URLs and search terms used to reach our Service
- Timestamps of access and session duration
- Cookies, web beacons, pixel tags, and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Authentication providers if you choose to log in using a third-party account
- Payment processors that confirm transaction status without sharing full card details
- Analytics and advertising partners who provide aggregated or pseudonymous data
- Publicly available sources where permitted by applicable law
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create, maintain, and manage your account on the Service
- To provide, personalise, and improve the educational content and features available to you
- To process payments, issue receipts, and manage subscriptions or purchases
- To communicate with you about your account, transactions, and updates to the Service
- To send promotional communications, newsletters, and course recommendations where you have given consent or where we have a legitimate interest
- To respond to your enquiries, support requests, and feedback
- To monitor usage patterns, conduct research, and improve the quality and performance of the Service
- To detect, investigate, and prevent fraudulent activity, security incidents, and violations of our terms
- To comply with applicable legal obligations and enforce our agreements
3. Cookies and Tracking Technologies
3.1 What We Use
We use cookies and similar technologies to operate and improve the Service. These include:
- Essential cookies — required for the Service to function, including session management and security features
- Functional cookies — used to remember your preferences and personalise your experience
- Analytics cookies — used to understand how users interact with the Service and to measure performance
- Marketing cookies — used to deliver relevant advertising and track campaign effectiveness
3.2 Your Choices
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. Where required by law, we will request your consent before placing non-essential cookies on your device.
4. Legal Bases for Processing
We process your personal information on the following legal grounds:
- Contractual necessity — processing required to deliver the Service you have requested or to fulfil a purchase
- Legitimate interests — processing that serves our reasonable business interests, such as improving the Service, preventing fraud, and direct marketing, provided these interests are not overridden by your rights
- Consent — processing based on your explicit agreement, which you may withdraw at any time
- Legal obligation — processing required to comply with applicable laws and regulations
5. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers — trusted third-party companies that assist us in operating the Service, including hosting providers, payment processors, email delivery platforms, and analytics services. These parties are contractually bound to handle your information securely and only as instructed by us.
- Business transfers — in the event of a merger, acquisition, asset sale, or restructuring, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
- Legal requirements — when disclosure is required by law, court order, or governmental authority, or when necessary to protect our rights, property, or the safety of users and the public.
- With your consent — in any other circumstance where you have explicitly authorised the sharing of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to maintain your account, and to comply with our legal obligations. When your information is no longer needed, we securely delete or anonymise it. Certain information may be retained in backup systems for a limited additional period before permanent deletion.
7. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you are located. These countries may have data protection laws that differ from those in your jurisdiction. Where such transfers occur, we take steps to ensure that adequate safeguards are in place, such as standard contractual clauses or other legally recognised transfer mechanisms.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access — the right to request a copy of the personal information we hold about you
- Rectification — the right to request correction of inaccurate or incomplete information
- Erasure — the right to request deletion of your personal information under certain circumstances
- Restriction — the right to request that we limit the processing of your information in certain situations
- Portability — the right to receive your information in a structured, commonly used, and machine-readable format
- Objection — the right to object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent — the right to withdraw any consent you have previously given, without affecting the lawfulness of processing carried out before withdrawal
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
10. Children's Privacy
The Service is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete that information promptly.
11. Third-Party Links
The Service may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service after any changes take effect constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
- Company: Fezitee
- Address: 5-9 College Rd, Lifford, Ennis, Co. Clare, V95 XCD7, Ireland
- Email: contact@fezitee.com
- Phone: +353 64 664 1307
- Website: www.fezitee.com